Curious how group reservations work? Check out the following FAQs.
What packages are available to groups?
Our group packages include options from our services menu as well as the bar. The different options can be viewed here.
Why do I need to fill in a form to book a group?
We are focused on ensuring our guests have a great experience, and that requires that our staff are as organized as possible. We use the group form to organize your itinerary, track your food and beverage requests and record important billing information.
What information is required for a group booking?
We have a high demand for groups, and therefore cannot hold your reservation until we have a completed reservation form, including the requested date and time, guest names and specific service / package choices.
What is the process to book?
Send us an email with your date, time and number of guests. We will respond with a group booking form. Only when the form is complete can we work on your itinerary and confirmation.
How many people can you accommodate in a group?
We can host any size of group, so long as you have the time. We are well designed for groups of 5-20 people, provided you have a few hours of time to stay and socialize. We also accommodate private bookings of 50+.
Do you charge my credit card or need a deposit?
We require a credit card on file to secure a group booking. We do not pre-charge or require a deposit, but we reserve the right to charge for no-shows and cancellations with less than 24-hours-notice.
What services can we choose from?
We offer party packages for groups of 5+. The services included in these packages are designed to ensure a memorable experience, and include a drink and macaron for each guest. Party packages include one or two services, with make-up and catering offered as additions.
Can we all sit together?
We will always do our best to ensure groups sit together but it is not guaranteed, as we have a regular base of appointments and bookings. Seating is also subject to staffing levels and service availability.
Can we bring our own alcohol and food?
We have a fantastic full-service bar and café along with an excellent catering menu complete with high-tea, sweets, savoury platters and full meal options from Colette and The Food Dudes for large groups and private events. We do not allow external food or alcohol on the venue premises.
How long do services take?
Our services take anywhere from 45 to 60 minutes. We advise that groups show up 15-30 minutes before their appointment.
What is the cancellation policy?
Groups must advise of cancellations 48 hours in advance or a 50% service fee is charged. No-shows will be charged 100% of the service fee to the credit card on file. A weather-related cancellation will be recognized if our staff is subject to the same delays and travel issues.
Is there parking close by?
There is underground public parking at Fashion House, accessible through the alley east of the Fashion House. There is also an outdoor lot to the south an street parking until 3:00 PM daily.
If you have any other questions, please contact our helpful concierge staff at 416-546-4991 OR email us firstname.lastname@example.org.